At D-SCALE, we are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our services, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide to Us

This may include:

• Name, email address, phone number
• Company name, job title
• Information submitted through contact forms
• Service inquiries or quote requests
• Support messages and correspondence

1.2 Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address
• Browser type & device information
• Pages viewed & time spent on site
• Cookies and tracking technologies
• Website usage analytics (through tools like Google Analytics)

1.3 Information From Services or Installations

If you are an existing client using D-SCALE monitoring systems, we may collect:

• Sensor and metering data (flow, pressure, temperature, etc.)
• System performance logs
• Alerts and diagnostic information

This data is used only to provide and improve our services.

2. How We Use Your Information

We use your information to:

• Provide and deliver our products and services
• Respond to inquiries, support requests, and customer needs
• Improve website functionality and user experience
• Send updates, technical notices, or service-related messages
• Manage appointments, installations, and service plans
• Maintain security, compliance, and operational reliability
• Analyze system performance (for clients using monitoring tools)

We do not sell or rent your personal information to third parties.

3. Legal Basis for Processing (GDPR-compliant)

When applicable, we process personal data under:

• Legitimate interest (service improvement, security, analytics)
• Contractual necessity (providing purchased services)
• Consent (newsletter subscriptions, cookie consent)
• Legal obligation (invoicing, compliance)

4. Sharing Your Information

We may share your information only with:

• Service providers (e.g., cloud hosting, analytics tools)
• Technical partners or installers supporting your project
• Legal or regulatory authorities, if required by law

We ensure all third parties maintain strict confidentiality and data protection standards.

We do NOT share information for advertising or profiling purposes.

5. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve navigation
• Analyze website usage
• Store user preferences
• Enhance performance and security

You may disable cookies through your browser settings, but some features may not function fully.

6. Data Security

We take data protection seriously and implement:

• Encrypted connections (SSL/HTTPS)
• Secure cloud storage environments
• Access control policies
• Regular system monitoring
• Backup and recovery procedures

While no system is 100% secure, we take all reasonable measures to safeguard your information.

7. Data Retention

We retain your information only as long as necessary for:

• Service provision
• Legal and regulatory compliance
• Business and operational purposes

You may request deletion of your data at any time (see Section 9).

8. International Data Transfers

Your information may be processed in Canada and/or other jurisdictions where our service providers operate.
We ensure all data transfers follow applicable privacy laws and security requirements.

9. Your Rights

Depending on your jurisdiction (Canada/PIPEDA, GDPR, etc.), you may have the right to:

• Access your personal information
• Correct or update inaccurate data
• Request deletion (“right to be forgotten”)
• Withdraw consent (where applicable)
• Request a copy of your data
• Restrict or object to certain processing activities

To submit a request, contact us at: info@d-scale.ca

10. Links to Third-Party Websites

Our website may contain links to external sites.
We are not responsible for their content or privacy practices.
We encourage you to read their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated revision date.
Continued use of our website constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact us:

D-SCALE Water Treatment Solutions
Toronto, Ontario, Canada
📞 +1 (647) 566-7922
📧 info@d-scale.ca