Client Support
At D-SCALE, we don’t believe support ends when the installation is complete — it begins there!
Modern mechanical and automation systems need continuous care, real-time insight, and a partner who reacts before problems appear.
Our Client Support services provide ongoing monitoring, reporting, customization, and hands-on assistance that protect performance, reduce downtime, and build long-term peace of mind for building operators.
We stay connected to your facility 24/7, turning data into action and keeping your systems running exactly as they should.
Performance Monitoring & Alert
Real-time protection for your building’s most important systems
How it works
Using advanced ultrasonic meters, pressure sensors, and flow monitoring, D-SCALE tracks key performance indicators across your entire mechanical network.
If the system detects abnormal water use, a leak, a pressure spike, or unusual equipment behavior, automated alerts notify your team instantly.
Every event is logged and reviewed, so you always know what happened, when it happened, and what action was taken.
Key Benefits
- 24/7 real-time monitoring
- Incident tracking & resolution notes
- Automated email/SMS alerts
- Dashboard visibility for all stakeholders
Why It Matters
- Prevents small issues from becoming expensive failures
- Reduces system downtime and emergency callouts
- Protects occupants, equipment, and property
- Builds long-term operational confidence
Stay ahead of problems — not behind them.
Utility Baseline & Usage Reporting
Clear, monthly insight into your building’s energy and water performance.
How it works
Each month, D-SCALE compiles consumption data into clean, easy-to-read dashboards that highlight key KPIs, year-over-year changes, abnormal trends, and improvement opportunities.
Reports are written in plain language and include visuals and summaries ideal for management, sustainability teams, or board presentations.
Key Benefits
- Monthly executive summaries
- Explained KPIs & consumption patterns
- YoY and seasonal comparisons
- Improvement recommendations
Why It Matters
- Helps track budgets and identify waste
- Supports incentive applications with auditable data
- Makes it easy to communicate performance to stakeholders
- Shows exactly where upgrades provide the greatest value
Make informed decisions with data you can trust.
Building Control Customization
A building interface tailored to your team and your needs.
How it works
D-SCALE customizes your building dashboard so the right people see the right information at the right time.
We configure user roles, adjust setpoints, create custom widgets, and optimize schedules to match your operational goals.
Training and documentation ensure your staff knows how to use the system effectively from day one.
Key Benefits
- Custom dashboards
- User permission management
- Setpoint & schedule optimization
- Training & onboarding included
Why It Matters
- Simplifies daily operations
- Reduces mistakes or accidental adjustments
- Improves system consistency and accountability
- Saves time for facility teams
Operate your building with clarity and confidence.
Client Dashboard Access
Your building’s performance — available anytime, anywhere.
How it works
Authorized users can log into the D-SCALE dashboard through mobile or desktop to check alerts, analyze trends, or verify performance in real time.
This allows facility teams to stay informed whether they’re on-site, on-call, or off duty.
Key Benefits
- Secure access from any device
- Clear visualization of performance data
- Customizable reports
- Direct support channels
Why It Matters
- Reduces support tickets
- Improves response speed
- Enables remote problem-solving
- Enhances operational transparency